Delete your LVEL account

Delete it in the app

1. Open LVEL and go to Profile.
2. Tap Delete account. If you never signed in, the button is Delete my data.
3. Tap Delete permanently to confirm.

Deletion happens straight away and cannot be undone.

Delete it without the app

If you signed in with Apple or Google and cannot open LVEL, email contact@lvel.app from the email address of that account, with the subject “Delete my LVEL account”. We confirm by email and delete the account within 30 days.

If you never signed in, your account holds no name or email, so we cannot tell from a message which account is yours. Open LVEL on the phone that has it and use Delete my data.

What is deleted

• Your account, and the email and name from Apple or Google if you signed in
• Your profile: display name, profile picture, year of birth, gender and accent colour
• Every challenge, task, check-in, streak freeze, daily goal, timer session and counter
• Your journal notes and photos
• Your group memberships, the photos you shared with groups, and your notification settings
• Feedback you sent, and the phone's push notification address
• The copy of your data on the phone you delete from

If you signed in with Apple, we also revoke LVEL's access to your Apple ID.

What is kept, and for how long

• Analytics and crash reports: kept for up to 12 months. They contain ids, counts and app versions, never what you wrote or photographed.
• A group banner you set: it belongs to the group and stays with it for the members who remain.
• Purchase records: Apple or Google, and RevenueCat on our behalf, keep records of subscription payments as tax and accounting law requires.

Deleting your account does not cancel a subscription. On iPhone, cancel it in Settings, then your name, then Subscriptions. On Android, open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions.

Deleting only some data

• A journal photo or note: open the day on the challenge and remove it.
• A challenge: end it early, and its journal is deleted on the phone and on our servers.
• Your profile picture: remove it in Profile.
• Photos shared with a group: turn off Share my daily photo in that challenge's Together settings.
• A group: leave it from its Together settings.

For anything else, or a copy of your data, write to contact@lvel.app. The privacy policy lists everything LVEL stores.